FAQ's

  1. Where do you ship?

    We ship across India and to select international countries. Shipping availability and charges will be shown at checkout.

  2. How long will it take to receive my order?

    Most orders are delivered within 5–9 business days. You will receive a tracking link once your order is shipped.

  3. How can I track my order?

    Once your order is dispatched, you’ll receive an email or SMS with a tracking number. You can also track it via the “Track Order” page on our website.

  4. What if my product arrives damaged?

    We offer easy replacements or refunds for damaged or defective items. Simply contact us within 48 hours of delivery with 360 degree photos and videos of the product and packaging.

  5. Do you accept returns or exchanges?

    Yes! We have a 7-day return/replacement policy for unused products in original condition. Certain items (like hygiene products) may not be eligible.

  6. What payment methods do you accept?

    We accept Cash on Delivery (COD), UPI, Credit/Debit Cards, and Net Banking.

  7. Is Cash on Delivery available?

    Yes, COD is available on most products for an additional handling fee (if applicable).

  8. Are your products tested or certified?

    All our products go through strict quality checks. Where applicable, we ensure certifications or lab-tested results are clearly mentioned in the product description.

  9. Do you offer discounts or promotions?

    Yes! Subscribe to our newsletter and follow us on social media to stay updated on flash sales, deals, and exclusive offers.

  10. How can I contact customer support?

    You can reach us via:
    Email: Contact@lavoiba.com
    Or use the Live Chat on our website for instant help.